HERE FOR YOU WHEN YOU NEED US MOST

When the time is right for you. Your time, your way.

We offer support and aftercare services at our funeral homes in Bridgwater and Minehead. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. Having experienced loss in our own lives, we understand the impact it can have on your life. We have an experienced Clinical Psychologist on-site to give you the support and guidance you need. Together we can create a completely unique and personalised service – the way you want it to be. Our promise is to help you arrange a funeral with care, respect, clarity and reassurance.

We offer support and aftercare services at our funeral homes in Bridgwater and Minehead. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. 

More...

Having experienced loss in our own lives, we understand the impact it can have on your life. We have an experienced Clinical Psychologist on-site to give you the support and guidance you need. Together we can create a completely unique and personalised service – the way you want it to be. Our promise is to help you arrange a funeral with care, respect, clarity and reassurance.

You don’t have to do this alone. 

Meet Emily

Hi, I’m Emily,

I am a fully accredited counsellor for the National Counselling Society. I have been helping people through their bereavement for several years and have gained experience and knowledge of how loss and grief affects us. Through learning this, I found out how affective pictures and diagrams can be for an individual. Seeing something almost makes it real and makes sense of what is going on for you. I have been volunteering for a bereavement charity for a number of years and also have recently been working with gambling addiction. Alongside that I have my own private practice in which I see clients with a variety of different needs.

In my experience as a counsellor, I have heard stories of distress and sadness, but I have also heard stories of strength and achievement. I believe that therapy can be challenging and a real struggle at times but if you are persistent with it then you will see the benefits and knowledge you will gain. You are your own cure, I am there to help unravel your mind so that you are able to see clearly.

I chose to be a counsellor because I wanted to help people, I was interested in the human mind and how people communicate with others. Before and during my counselling journey I gained a level three diploma in health and social care and also was a carer for several years for a variety of different homes who specialised in different areas of care. While I was working as a carer I noticed that residents and staff wanted to talk and express how they were feeling, this pushed my passion to become a counsellor more as I knew I could make a real difference. 

I have been in education for over six years and still continuing in gaining my knowledge about different approaches and theories. I will be starting my Level five diploma in trauma counselling in January, hoping to be able to then specialise in trauma to incorporate it within my counselling. Also starting in January, I will be working for an organisation that offers counselling to university students and their families for a variety of subjects.

Hi, I’m Emily,

I am a fully accredited counsellor for the National Counselling Society. I have been helping people through their bereavement for several years and have gained experience and knowledge of how loss and grief affects us.

More about Emily...

Through learning this, I found out how affective pictures and diagrams can be for an individual. Seeing something almost makes it real and makes sense of what is going on for you. I have been volunteering for a bereavement charity for a number of years and also have recently been working with gambling addiction. Alongside that I have my own private practice in which I see clients with a variety of different needs.

In my experience as a counsellor, I have heard stories of distress and sadness, but I have also heard stories of strength and achievement. I believe that therapy can be challenging and a real struggle at times but if you are persistent with it then you will see the benefits and knowledge you will gain. You are your own cure, I am there to help unravel your mind so that you are able to see clearly.

I chose to be a counsellor because I wanted to help people, I was interested in the human mind and how people communicate with others. Before and during my counselling journey I gained a level three diploma in health and social care and also was a carer for several years for a variety of different homes who specialised in different areas of care. While I was working as a carer I noticed that residents and staff wanted to talk and express how they were feeling, this pushed my passion to become a counsellor more as I knew I could make a real difference. 

I have been in education for over six years and still continuing in gaining my knowledge about different approaches and theories. I will be starting my Level five diploma in trauma counselling in January, hoping to be able to then specialise in trauma to incorporate it within my counselling. Also starting in January, I will be working for an organisation that offers counselling to university students and their families for a variety of subjects.

 

Looking for personal support from Emily

What To Do When Someone Dies

When someone dies, what you need to do immediately will depend on how and where the person passed away. In most cases, the first thing you will need to do is call the deceased’s GP. They should be able to issue a Medical Certificate of Cause of Death. The following information will explain what you need to do straight away.

  • Get a Medical Certificate of Cause of Death. From the Doctor or at the hospital, as you will need this to register the death.

  • Register the Death. You need to do this in order for the funeral to take place.

  • Arrange the Funeral. Your chosen Funeral Director will help you with this.

Sudden Death

If someone passes away suddenly, with no reason, at home or anywhere other in a hospital or care home facility then you must call 101. It is likely that in this event the Coroner will ask one of his/her approved Funeral Directors to later attend the place of death and to take your loved one to the nearest Hospital or to the Coroners own medical facilities.

Your first point of contact throughout the next few days will be the Coroner’s appointed officer and they will guide you and advise you when you should appoint a Funeral Director and when your loved one will be released by the Coroner for the funeral to take place. If you wish to call us to ask any questions or to nominate us we will be happy to receive your call.

At Home

Please contact the Doctor first, if this is out of hours you will need to call the “out of hours Doctor” who will come to your home to verify that death has taken place. You will then be able to request us to remove your loved one to our Chapel of Rest. This can be arranged at any time of the day or night by telephone. We will endeavour to be there within an hour of receiving a call in the locality. Your loved one’s GP will issue the Medical Certificate of Cause of Death to you to take the Registrars. In some cases, the out of hour’s Doctor may report the death to the Coroner.

Hospital

The medical staff will take care of immediate arrangements and have your loved one taken to the hospital mortuary. The family would then be requested to attend the Hospital Bereavement Office to collect the necessary forms and personal effects.

Care of Your Loved One

The last offices are usually carry out by a nurse shortly after death has been verily or we will do this at our funeral home, if you have any cultures procedures we are to follow please tell us immediately, we pledge to look after everyone who comes into our care with respect and dignity as they were one of our own family members, at all times a minimum of two members of our team will bring your loved ones into our care

Removal of Jewelry

We will ask the families what their wishes are regarding any jewellery or personal effects and act accordingly to these wishes

At a Residential / Nursing Home

Although professional nursing staff are normally in attendance at all times within the Home, a Doctor will be required to confirm the death before we can remove your loved one. The nursing staff will call the Doctor on behalf of the family, then arrange for us to remove your loved one to our Chapel of Rest.

We are fully aware of the need to be discreet and respectful at all times when removing your loved one and we will endeavour to be there within an hour of receiving a call in the locality. Your loved one’s GP will issue the Medical Certificate of Cause of Death to you for you to take the Registrars. In some cases the out of hour’s Doctor may report the death to the Coroner.

International Repatriation & Long-Distance Transportation

We understand what a difficult and confusing time it is when a friend or relative dies while traveling, living or working abroad. With our extensive experience in making arrangements for the repatriation of love ones to and from the United Kingdom, we are able to offer you the personal service and attention required to alleviate any worry and concern.

Some of the key aspects of the service we are able to provide to our international repatriation clients:-

 

  • We offer a full repatriation service to and from any country across the globe
  • We have a close working relationship with many Embassies, Consulates and Government Agencies, and we have a detailed awareness of the individual rules and regulations relating to documentation and permits for each country
  • We have a professional, collaborative relationship with Funeral Directors and repatriation agents around the world.
  • We are able to arrange transfer of your loved one from any hospital from abroad, arrange all relevant permits and documents, supply a coffin or casket suitable for transportation by air, and arrange the transfer of your loved one to the airport
  • We are able to arrange for the translation of the death certificate and all other relevant documentation into any language for the purposes of repatriation
  • We are able to arrange scheduled and charter flights for the transportation of your loved one to and from the United Kingdom
  • We offer a collection and delivery service throughout the mainland United Kingdom, 24 hours a day, 365 days a year

 

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Aftercare & Support

At Robson and Stephens, we believe that helping families through their grief journey is one of the most important roles of our job. We offer funeral aftercare support which will allow us to continue caring for you as a family making sure you have the help and support you need.

Funeral Directors in Bridgwater & Minehead

Losing someone close to you can be devastating. Immediately after death, there are usually a lot of practical matters to deal with. Family and friends tend to be around more at this time. So often, it’s when all the practicalities have been handled, and the people around you get back to their everyday lives. That you really start to focus on your own feelings.

We will provide you with support and guidance to help you deal with the emotional and practical impact of losing a loved one.
Everyone reacts differently to becoming bereaved, there is no right or wrong way to deal with how you feel about this.

Bereavement Support Resources

There are different ways of accessing bereavement support, such as:

 Cruse Bereavement Care: 01458 898211
 Bereavement Support: 01823 343753
 MIND: 01823 276892

We have a dedicated Family counselling room where we offer counselling and Bereavement talks and grief café

You don’t have to do this alone. 

Grief Counseling

At Robson and Stephens, we believe that helping families through their grief journey is one of the most important roles of our job. We offer funeral aftercare support which will allow us to continue caring for you as a family making sure you have the help and support you need.

Funeral Directors in Bridgwater & Minehead

Losing someone close to you can be devastating. Immediately after death, there are usually a lot of practical matters to deal with. Family and friends tend to be around more at this time. So often, it’s when all the practicalities have been handled, and the people around you get back to their everyday lives. That you really start to focus on your own feelings.

We will provide you with support and guidance to help you deal with the emotional and practical impact of losing a loved one.
Everyone reacts differently to becoming bereaved, there is no right or wrong way to deal with how you feel about this.

Talking To Children

When you are faced with the death of someone you love, it is natural to struggle when coping with your emotions. You may feel distressed, shaken, and preoccupied. You might also seek isolation to cope with your own grief. But if you have children, remember that — perhaps more than ever — they need your support at this time. Their presence is a good reminder of the important people in your life that make it beautiful.

Depending on the age and the maturity level of a child, their reaction to the death of a loved one varies. As a child ages and matures, there will be times when they will revisit the memory of losing a loved one.  It is important that you provide support during this difficult time.

For you to have a clearer picture of how children feel and react to the loss of someone who’s been a significant part of their life, we’ve provided an overview based on their age.

Infants & Toddlers

Do not underestimate the ability of infants and toddlers to feel a loss. Although they might still not have the ability to understand what’s going on, they can comprehend loss through the absence of someone they’ve gotten used to spending intimate times with, through an interruption to their usual routine, and through the stress and grief they sense from their parents and the people around them. To help a child at this age cope with this situation, double your efforts in cuddling and holding them — this helps give a feeling of security and love despite the absence of someone.

Younger Children

Children at this age might have difficulties differentiating reality from fantasy, and even more so, the permanence of death. You might feel that using euphemisms to explain the situation to your child may be helpful, but that is not the case. Using terms such as “gone away,” “sleeping,” or “lost” might confuse your young child and could give them fears or negative thoughts. For example, if a young child is told that a deceased loved one has “gone away,” it might make him/her feel abandoned or rejected. A young child might also think that it’s probably his/her fault. If you tell them that the person in the casket is only “sleeping,” they might have fears about not waking up again when they sleep at night. When talking to your child about the death of a loved one, it is best to be honest and use simple and direct words that they can understand. 

Older Children

At this stage, children are more likely to understand abstract concepts such as death. They are also at a point when they have more knowledge about how the body works, so be prepared with specific questions they might have. It is very important that your answers are always factual and specific. They might also be more vulnerable and insecure at this time because, aside from the death of a loved one, they are also going through a lot of changes — so give them sufficient opportunities to have conversations with you so they can express their feelings of pain and grief.

Teenagers

Because of their growing independence, teenagers usually feel the need to keep their feelings of grief to themselves to show the people around them that they’re grown up and can control how they feel. But because this is most often not the case, they are more likely to engage in high-risk behavior because they are unable to properly express their feelings, especially after the death of a loved one. Although they might feel more comfortable talking to their peers and friends, do not feel disappointed. If anything, this will help them open up their feelings and will make way for healing. This doesn’t mean that you no longer talk to them. Create opportunities where you can talk about the loss, listen to their concerns, empathize with them, and assure them that you are there to help them cope.

TALK TO US

REQUEST A CALL BACK

We will call you.

Let's talk about how we can help you

at a time that suits you best.

SEND A MESSAGE

Do you need more info?

Send us a message about your request

And we will get back to you.

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OUR LOCATIONS

A Funeral Director You Can Trust - Our Associations 

DELIVERING FUNERAL SERVICES IN

  • PMinehead
  • PSelworthy
  • PPorlock
  • PCarhampton
  • PChezoy
  • PNorth Curry
  • PBurnham-on-Sea
  • PWashford
  • PWilliton
  • PWatchet
  • PBurrow Bridge
  • PCurry Rivel
  • PDunster
  • PDoniford
  • PWeddon Cross
  • PExford
  • PNorth Newton
  • PLangport
  • PTaunton
  • PNorth Petherton
  • PWestonzoyland
  • PCannington
  • PMiddleezoy
  • PSomerton
  • PBridgwater
  • PNether Stowey
  • PQuantock Hills
  • PStogursy
  • POthery
  • PEnmore
  • PGlastonbury
  • PCombwich
  • PWoolavington
  • PBawdrip
  • PMoorland
  • PMinehead
  • PSelworthy
  • PPorlock
  • PCarhampton
  • PChezoy
  • PNorth Curry
  • PTaunton
  • PNorth Petherton
  • PWestonzoyland
  • PCannington
  • PMiddleezoy
  • PSomerton
  • PBurnham-on-Sea
  • PWashford
  • PWilliton
  • PWatchet
  • PBurrow Bridge
  • PCurry Rivel
  • PBridgwater
  • PNether Stowey
  • PQuantock Hills
  • PStogursy
  • POthery
  • PEnmore
  • PDunster
  • PDoniford
  • PWeddon Cross
  • PExford
  • PNorth Newton
  • PLangport
  • PGlastonbury
  • PCombwich
  • PWoolavington
  • PBawdrip
  • PMoorland

REQUEST A CALL BACK

We will call you.

Let's talk about how we can help you

at a time that suits you best.

SEND A MESSAGE

Do you need more info?

Send us a message about your request

And we will get back to you.

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